Shook Console uses a simple but effective SLA (Service Level Agreement) model to monitor production health: it measures how many days a production plan has been in its current pipeline stage and flags plans that are taking too long.Documentation Index
Fetch the complete documentation index at: https://docs.shook.digital/llms.txt
Use this file to discover all available pages before exploring further.
Severity thresholds
| Days in current stage | Severity | Label | Colour |
|---|---|---|---|
| Fewer than 3 days | ok | On Track | Emerald green |
| 3–6 days | warning | At Risk | Amber |
| 7 or more days | critical | Overdue | Red |
Plans in the Finished stage are always shown as “On Track” regardless of how long they’ve been there. The SLA timer is only meaningful for active, in-progress stages.
How the timer works
When a production plan moves to a new stage, the SLA clock resets. The system looks at the last-updated timestamp of the plan and calculates the number of calendar days elapsed since then. This means:- A plan that was moved to “Video Variants in Review” 2 days ago is On Track.
- The same plan 5 days later (now 7 days in) becomes Overdue.
- As soon as someone moves it to the next stage, the clock resets.
Where SLA information appears
SLA badge
An SLA badge appears throughout the console wherever plans are listed. It shows a coloured dot, the severity label, and the number of days:- 🟢 On Track · 1 day
- 🟡 At Risk · 4 days
- 🔴 Overdue · 9 days
SLA Monitor page
The dedicated SLA Monitor page aggregates SLA health across all active companies, providing:- Summary counts of Overdue / At Risk / On Track plans
- A bar chart showing average days per pipeline stage
- A bottleneck table sorted worst-first (most overdue companies and plans at the top)
My Assignments page
On the My Assignments page, your personal plan list is sorted by SLA severity — the most overdue plans you’re responsible for appear first.Project Pipeline Overview
The Project detail page includes a pipeline (Kanban) view where plan cards are colour-coded by SLA severity.Stage bar chart interpretation
The bar chart on the SLA Monitor shows the average days plans spend in each stage across the portfolio. Use it to identify systemic bottlenecks:- A consistently red bar for “Scripts in Review” suggests client review turnaround is slow.
- A red bar for “Video Variant Editing” suggests editing capacity may be constrained.
- Green bars across all stages indicate a healthy, flowing pipeline.
Acting on SLA alerts
When you see an overdue plan, the recommended actions are:- Check the stage — confirm the plan is actually in the right stage; it may have been completed but not moved forward.
- Move the stage — if work is complete, advance the plan using the inline stage dropdown or the Bulk Stage Bar.
- Check assignments — ensure the right COps and POC are assigned, as miscommunication often causes delays.
- Contact the client — if the plan is waiting on client review, reach out via the POC.